FREQUENTLY ASKED QUESTIONS

Yes! All of our candles are handmade by one of the owners (Alexandra). From putting little wicks into tea lights to finishing the bottoms of tapers, each candle is crafted start to finish in our workshop. Alexandra has been making beeswax candles for almost a decade and creates each candle on a made-to-order basis.

Absolutely - and we wouldn't have it any other way! A common misconception about beeswax candles is that they are all created equal. Unfortunately, to be considered a beeswax candle, the wax only needs to be 51% beeswax. That isn't enough in our opinion! Our candles are always 100% pure, USA sourced beeswax from apiaries that we know and trust. More often than not, our beeswax comes from our family's apiary that is just down the road from our workshop.

Our first suggestion whenever someone has issues with their candle is to trim the wick. It is the equivalent of restarting your computer and always seems to be the first remedy given. But it's true, 99% of the time, a poorly burning candle will turn around by simply trimming the wick. You'll want to cut the wick to roughly 1/4" each time before you light your candle for the best results. If this doesn't solve your problem or isn't applicable, please do not hesitate to reach out via the chat bubble or e-mail. We are happy to help troubleshoot any issues you may have!

Yes, this dust-like film is called "bloom" and is an excellent indicator that your beeswax is pure. It is common to think that your candle may be developing mold, but beeswax is antimicrobial and will not go rancid.

Yes, beeswax candles burn longer than other types of wax. They burn longer because beeswax is very hard in comparison to soy and paraffin. It allows the flame to burn slower and consume less wax, which means a longer burn time. A lovely side effect is that the candle will burn brighter since the flame needs to burn hotter to melt the beeswax.

Beeswax is naturally occurring, which means it will vary in shade and fragrance depending on many different factors. Some factors are what plants the bees are pollinating, the time of year, and the area of the hive where the beeswax is harvested. The color or natural fragrance of beeswax does not affect the burn quality of the candle.

All of our beeswax comes from the United States, and more often than not, it comes right from our family's apiary here in Central New York. Otherwise, we source our beeswax from trusted beekeepers, where we can visit their farms and see the wax before purchasing. Seeing the beeswax in person allows us to ensure we are only using the best quality materials in our candles. We do not use beeswax if we cannot verify its source and purity.

If you are unhappy with your purchase, you are welcome to return it within 30 days of delivery in the original condition. Candles can be tricky, so if you've lit your candles and have a concern, please let us know. We hope you will reach out to us before returning to allow us to remedy the situation, if possible. Please get in touch with us before initiating a return with a mail carrier and purchasing a label.

Exchanges are unique and are handled in a variety of ways. If you would like to make an exchange, please contact us for futher instructions.

You may cancel your order within 48 hours of making your purchase unless it has already shipped. Once the order has shipped, it will not be eligible for cancellation and needs to be processed as a return once it is delivered. Need to cancel your order? You may do so by e-mail. Please include your full name and order number.